Peace of Mind Promise Terms & Conditions

Eligibility

The SimplyClean Peace of Mind Promise applies to residential cleaning services booked directly with SimplyClean Homes and completed by a cleaner or cleaning team assigned through SimplyClean Homes.

To qualify, the concern must relate to an area or cleaning task that was included in the agreed scope of work for that specific appointment.

The Promise applies only to the cleaning visit being reported and does not create continuing coverage for conditions that develop after the service is completed.

Reporting a Concern

A concern must be reported to SimplyClean Homes within 24 hours after the cleaning is completed.

Please describe the area or task that needs attention. Photos are encouraged when they help us understand the concern, but a photo is not required for every request.

Requests received after the 24-hour window may be reviewed at our discretion but are not covered by the Peace of Mind Promise.

What the Promise Covers

The Promise is intended to address an included cleaning task that was overlooked or was not completed to SimplyClean Homes’ normal cleaning standard.

Examples may include:

• An included countertop, surface, fixture, or floor area that was unintentionally missed.
• An included bathroom or kitchen area that clearly needs another cleaning pass.
• Dusting, wiping, vacuuming, mopping, or another cleaning task that was included in the scheduled scope but was overlooked.
• An included add-on that was booked and paid for but was unintentionally missed during the service.

What Is Not Covered

The Peace of Mind Promise does not apply to work or conditions outside the agreed cleaning scope.

• Cleaning tasks, services, or add-ons that were not included in the scheduled service.
• Areas that could not be safely or reasonably accessed.
• Areas blocked by excessive belongings, clutter, furniture, personal items, or other obstructions.
• Permanent stains, discoloration, wear, damage, deterioration, mineral buildup, corrosion, mold, or conditions that cannot reasonably be corrected through normal cleaning.
• New dirt, spills, messes, pet activity, cooking residue, foot traffic, use of the home, or other conditions occurring after the cleaning was completed.
• Specialty services or cleaning methods that SimplyClean Homes did not agree to provide.
• Conditions that would require unsafe work, moving unusually heavy items, working at unsafe heights, or using products or equipment outside the service booked.

Time-Based Services

Some SimplyClean Homes services are scheduled with a specific amount of cleaning time or a defined service budget.

When the condition of the home, amount of work requested, or additional priorities require more time than originally scheduled, unfinished work is not automatically considered a missed cleaning item.

If additional time is recommended and the customer declines additional time, tasks that could not reasonably be completed within the approved service time are not eligible for a free return visit under the Promise.

Re-Clean Visits

When a concern qualifies under the Peace of Mind Promise, SimplyClean Homes will arrange a reasonable opportunity to return and address the affected area.

The re-clean is limited to the reported and eligible area or task. It is not a second full-home cleaning unless SimplyClean Homes determines that a broader re-clean is appropriate.

Re-clean appointments are subject to cleaner availability, scheduling, and reasonable access to the property.

Unless otherwise agreed by SimplyClean Homes, the Promise provides one corrective re-clean opportunity for the reported concern.

Refunds, Credits & the Nature of the Promise

The SimplyClean Peace of Mind Promise is a re-clean commitment. It is not advertised or offered as a money-back guarantee or an unconditional satisfaction guarantee.

When an eligible issue is reported, SimplyClean Homes’ primary remedy under the Promise is to return and correct the affected cleaning area at no additional charge.

Refunds, discounts, account credits, or other financial adjustments are not automatic and may be offered separately at SimplyClean Homes’ discretion when appropriate.

Nothing in these terms is intended to eliminate any legal rights or remedies that cannot lawfully be waived.

Access & Customer Cooperation

To complete a re-clean, the customer must provide reasonable access to the property at the agreed appointment time.

The affected area should be accessible and substantially in the same condition as when the concern was identified so that the cleaner can evaluate and address the reported issue.

If SimplyClean Homes cannot access the home, cannot safely access the affected area, or cannot reasonably identify the original concern because conditions have materially changed, the Promise may no longer apply to that request.

Property Damage, Breakage & Other Claims

The Peace of Mind Promise is intended to address cleaning quality concerns. It is not the process for reporting property damage, breakage, personal injury, theft, or other non-cleaning claims.

Those concerns should be reported to SimplyClean Homes separately and will be handled under the applicable service agreement, company policies, insurance coverage, and law.

Limitations of the Promise

The Peace of Mind Promise applies only to the specific cleaning-quality concern that qualifies under these terms.

It does not guarantee that every stain, buildup, mark, discoloration, odor, or pre-existing condition can be removed, and it does not guarantee restoration of a surface or item to a new or original condition.

Nothing in the Promise expands the cleaning scope stated in the customer’s quote, work order, service description, or other applicable agreement.

Changes to These Terms

SimplyClean Homes may update the Peace of Mind Promise and these Terms & Conditions from time to time.

Unless otherwise required by law, the version of the Promise in effect when a cleaning service is booked will govern that appointment.

Contact Us

If you believe something was missed during your cleaning, contact SimplyClean Homes as soon as possible and within the 24-hour reporting period.

You can reply to your cleaning communication, contact us through the SimplyClean Homes website, or use the contact information provided with your service.

SimplyClean Homes LLC
Denver, Colorado