A cleaner home. A little more peace of mind. That’s our promise to you.
You’re trusting us with your home, and we don’t take that lightly. We want you to feel comfortable before your cleaner arrives and after the cleaning is finished.
We work hard to get your cleaning right the first time. But homes are detailed, people are human, and occasionally something can be missed.
If an area included in your scheduled cleaning wasn’t completed to our normal standard, let us know within 24 hours. When it qualifies under the Peace of Mind Promise, we’ll come back and take care of the affected area at no additional charge.
If something doesn’t look right, we want to hear about it.
If we miss it, tell us. We’ll make it right.
Because your home is personal.
Inviting someone into your home requires trust. We know you notice the little things — the bathroom counter, the floor by the couch, the corner that collects dust, the pillow that makes the room finally feel put back together.
We also know that telling a service company something was missed can feel uncomfortable. It shouldn’t.
The Peace of Mind Promise exists so you know exactly what to do: tell us, let us look at it, and give us the opportunity to make it right.
What homeowners usually ask.
What should I do if something was missed?
Contact SimplyClean Homes within 24 hours of the completed cleaning and tell us what needs another look. A photo can be helpful, but it is not required.
What happens after I contact you?
We’ll review the concern and confirm whether the area or task was included in your scheduled cleaning. If it qualifies under the Promise, we’ll arrange to re-clean the affected area at no additional charge.
What if I wasn’t home when the cleaners finished?
That’s completely fine. Review your home when you return and contact us within the 24-hour window if something included in your cleaning appears to have been missed.
Does the Promise cover something that wasn’t included in my cleaning?
No. The Promise is designed to correct work that was included in your scheduled service. If you need something additional, tell us anyway and we’ll let you know the best way to add it.
Does the Promise automatically mean a refund?
No. The Peace of Mind Promise is primarily a re-clean commitment. Our first remedy is to return and address an eligible missed area.
Cleaning should feel easier — not like one more thing to worry about.
Tell us about your home and we’ll help you choose the cleaning service that fits. The Peace of Mind Promise is there if you need it.
